Pokee Official Skill
Customer Feedback Loop Automation Template
Collect, categorize, and route customer feedback from all channels into one structured pipeline. Close the loop by notifying customers when their feedback ships.
How This Skill Works
- 1
Feedback arrives from any channel
Customer feedback comes via support tickets, NPS surveys, emails, social media, or in-app feedback.
- 2
Pokee categorizes and routes
The agent reads the feedback, identifies the product area, sentiment, and urgency, then routes to the right team.
- 3
Feedback logged in product backlog
Each piece of feedback becomes a tracked item linked to the customer, with frequency counts.
- 4
Loop closed on ship
When a feature related to their feedback ships, Pokee notifies the customers who requested it.
Example Prompt
“Monitor all channels for customer feedback: Intercom conversations tagged 'feedback', NPS survey responses below 8, emails to feedback@, and #customer-feedback in Slack. Categorize by product area (onboarding, billing, core feature, integration). Log in my Feedback Tracker sheet with customer name, company, date, and verbatim quote. When we ship a feature, email all customers who requested it.”
Tools Involved
Customization Options
- Define feedback sources to monitor
- Set categorization taxonomy for your product
- Configure routing rules by product area
- Set frequency thresholds for escalation
- Define close-the-loop notification template
Why Pokee for Customer Feedback Loop
| Feature | Manual Process | Zapier | Pokee AI |
|---|---|---|---|
| Setup time | N/A | 30-60 min | 30 seconds |
| Intelligence | Your brain | None (keyword matching) | Context-aware AI |
| Adapts to changes | You adjust manually | Rebuild triggers | Self-adapting |
| Multi-step logic | You do each step | Extra cost per step | Unlimited, included |
| Maintenance | Constant | Weekly fixes | Self-healing |
FAQ
- How long does customer feedback loop take to set up?
- 30 seconds. Connect your tools via OAuth and describe what you want. The example prompt above is your starting point - customize by changing any part in plain English.
- Can I modify this template after it's running?
- Yes. Describe the change you want in plain English and Pokee updates the workflow instantly. No rebuilding required.
- What happens when something goes wrong?
- Pokee handles exceptions intelligently. Rate limits, API changes, unexpected data - Pokee adapts and retries. Critical issues are escalated to you with context.
- How much does this cost?
- Included with any Pokee plan. Free tier gets 500 credits. Paid plans start at $19.99/month with unlimited workflow executions.
Related Skills
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