Automate Intercom with Pokee AI
Responding to every customer conversation manually means either slow replies or burnt-out agents. Pokee connects to Intercom via one-click OAuth and handles triage, routing, and first-response drafting - letting your team focus on conversations that need a human.
What Pokee Can Do with Intercom
- Route conversations to the right team
- Trigger onboarding sequences for new users
- Sync user data with product analytics
- Generate conversation summaries for handoffs
- Escalate based on sentiment detection
- Create tickets from conversations
- Track resolution metrics automatically
Example Workflows
- 1
Auto-triage Intercom tickets
Time saved: 5 min/ticketPokee reads ticket content, identifies urgency and topic, sets appropriate fields, and routes to the agent most qualified to handle it.
Prompt“When new tickets arrive in Intercom, analyze the content and auto-set priority, category, and suggest the best agent based on expertise”
- 2
SLA monitoring for Intercom
Time saved: 1 hour/dayPokee tracks SLA timers across all tickets, identifies at-risk items, and sends proactive warnings to both the assigned agent and their manager.
Prompt“Monitor all Intercom tickets approaching SLA breach and alert the team 30 minutes before deadline”
- 3
Generate Intercom CSAT reports
Time saved: 1 hour/weekPokee aggregates CSAT data, identifies positive and negative trends, surfaces recurring issues, and highlights agents who might need coaching or recognition.
Prompt“Every Friday, compile customer satisfaction scores from Intercom and identify trends, top issues, and agents needing support”
- 4
Create knowledge articles from Intercom
Time saved: 30 min/articlePokee identifies unique resolutions, drafts clear KB articles with steps to reproduce and fix, and queues them for review before publishing.
Prompt“When a ticket is resolved with a novel solution, draft a knowledge base article from the resolution for team reference”
- 5
Escalate VIP Intercom tickets
Time saved: Real-timePokee identifies VIP customers from your CRM data, monitors response times, and escalates with full context when SLAs are at risk.
Prompt“If a ticket from an enterprise customer in Intercom isn't responded to within 15 minutes, escalate to the senior support team immediately”
How It Works
- 1
Connect
Head to pokee.ai/authorizations and link your Intercom account with one click. Pokee connects via OAuth with access to conversations, contacts, and help center.
- 2
Describe
Tell Pokee what you need in plain English. Example: "Route new conversations to the right team based on the topic, and draft a first response for common questions."
- 3
Execute
Pokee reads incoming messages, classifies intent, routes to the appropriate team, and generates draft replies from your help center - escalating edge cases to a human.
Intercom vs Intercom Workflows vs Pokee
| Feature | Intercom Workflows | Zapier | Pokee AI |
|---|---|---|---|
| Setup time | Hours of configuration | 30-60 min per workflow | 30 seconds |
| Natural language | No | No | Yes |
| Multi-step logic | Limited | Extra cost per step | Unlimited |
| Error handling | Manual | Basic retry | AI-powered recovery |
| Maintenance | Breaks when things change | Needs manual updates | Self-adapting |
| Price | Varies | $20-600/mo per workflow | From $19.99/mo for everything |
FAQ
- How does Pokee connect to Intercom?
- Pokee connects to Intercom via secure one-click OAuth. No API keys needed, no developer setup. Just click 'Connect Intercom' in your Pokee workspace, authorize access, and you're ready to automate in seconds.
- Can Pokee handle complex Intercom workflows?
- Yes. Unlike simple trigger-action tools, Pokee understands multi-step processes. Describe what you want in plain English - 'When X happens in Intercom, do Y, then check Z, and if that's true, do W' - and Pokee executes the entire chain intelligently.
- Is my Intercom data secure with Pokee?
- Absolutely. Pokee is SOC 2 Type I certified with Type II audit in progress. Your Intercom credentials are encrypted, and Pokee uses OAuth tokens that you can revoke anytime. Enterprise plans offer on-premise deployment for maximum security.
- How is this different from Zapier for Intercom?
- Zapier requires you to manually configure triggers and actions for Intercom. Pokee uses AI - you describe what you want in natural language, and Pokee figures out the implementation. No workflow builders, no decision trees, no per-step pricing.
- What Intercom actions can Pokee perform?
- Pokee can perform any action available through Intercom's API - reading, writing, updating, deleting, and organizing data. The difference is you don't need to know the API. Just describe what you want in plain English.
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