Automate Zendesk with Pokee AI
Every minute a ticket sits unread costs customer satisfaction. Pokee connects to Zendesk via one-click OAuth and automates your support queue - triaging tickets, drafting first responses, routing to specialists, and escalating urgent issues in seconds.
What Pokee Can Do with Zendesk
- Auto-categorize and route incoming tickets
- Suggest responses based on knowledge base
- Escalate tickets based on SLA timers
- Generate customer satisfaction reports
- Sync ticket data with CRM records
- Create follow-up tasks for resolved tickets
- Detect duplicate tickets and merge them
Example Workflows
- 1
Auto-triage Zendesk tickets
Time saved: 5 min/ticketPokee reads ticket content, identifies urgency and topic, sets appropriate fields, and routes to the agent most qualified to handle it.
Prompt“When new tickets arrive in Zendesk, analyze the content and auto-set priority, category, and suggest the best agent based on expertise”
- 2
SLA monitoring for Zendesk
Time saved: 1 hour/dayPokee tracks SLA timers across all tickets, identifies at-risk items, and sends proactive warnings to both the assigned agent and their manager.
Prompt“Monitor all Zendesk tickets approaching SLA breach and alert the team 30 minutes before deadline”
- 3
Generate Zendesk CSAT reports
Time saved: 1 hour/weekPokee aggregates CSAT data, identifies positive and negative trends, surfaces recurring issues, and highlights agents who might need coaching or recognition.
Prompt“Every Friday, compile customer satisfaction scores from Zendesk and identify trends, top issues, and agents needing support”
- 4
Create knowledge articles from Zendesk
Time saved: 30 min/articlePokee identifies unique resolutions, drafts clear KB articles with steps to reproduce and fix, and queues them for review before publishing.
Prompt“When a ticket is resolved with a novel solution, draft a knowledge base article from the resolution for team reference”
- 5
Escalate VIP Zendesk tickets
Time saved: Real-timePokee identifies VIP customers from your CRM data, monitors response times, and escalates with full context when SLAs are at risk.
Prompt“If a ticket from an enterprise customer in Zendesk isn't responded to within 15 minutes, escalate to the senior support team immediately”
How It Works
- 1
Connect
Head to pokee.ai/authorizations and link your Zendesk account with one click. Pokee connects via OAuth with access to tickets, users, and help center content.
- 2
Describe
Tell Pokee what you need in plain English. Example: "When a new ticket arrives, analyze the content, set priority, assign to the right agent, and draft a first response from our knowledge base."
- 3
Execute
Pokee reads incoming tickets, classifies urgency and topic, routes to the right team, generates draft replies sourced from your help center, and escalates complex issues - reducing first-response time to seconds.
Zendesk vs Zendesk Triggers vs Pokee
| Feature | Zendesk Triggers | Zapier | Pokee AI |
|---|---|---|---|
| Setup time | Hours of configuration | 30-60 min per workflow | 30 seconds |
| Natural language | No | No | Yes |
| Multi-step logic | Limited | Extra cost per step | Unlimited |
| Error handling | Manual | Basic retry | AI-powered recovery |
| Maintenance | Breaks when things change | Needs manual updates | Self-adapting |
| Price | Varies | $20-600/mo per workflow | From $19.99/mo for everything |
FAQ
- How does Pokee connect to Zendesk?
- Pokee connects to Zendesk via secure one-click OAuth. No API keys needed, no developer setup. Just click 'Connect Zendesk' in your Pokee workspace, authorize access, and you're ready to automate in seconds.
- Can Pokee handle complex Zendesk workflows?
- Yes. Unlike simple trigger-action tools, Pokee understands multi-step processes. Describe what you want in plain English - 'When X happens in Zendesk, do Y, then check Z, and if that's true, do W' - and Pokee executes the entire chain intelligently.
- Is my Zendesk data secure with Pokee?
- Absolutely. Pokee is SOC 2 Type I certified with Type II audit in progress. Your Zendesk credentials are encrypted, and Pokee uses OAuth tokens that you can revoke anytime. Enterprise plans offer on-premise deployment for maximum security.
- How is this different from Zapier for Zendesk?
- Zapier requires you to manually configure triggers and actions for Zendesk. Pokee uses AI - you describe what you want in natural language, and Pokee figures out the implementation. No workflow builders, no decision trees, no per-step pricing.
- What Zendesk actions can Pokee perform?
- Pokee can perform any action available through Zendesk's API - reading, writing, updating, deleting, and organizing data. The difference is you don't need to know the API. Just describe what you want in plain English.
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