Automate Front with Pokee AI
Shared inboxes get chaotic when routing depends on people remembering the rules. Pokee connects to Front via one-click OAuth and automates conversation triage, assignment, and follow-ups using plain English instructions.
What Pokee Can Do with Front
- Route emails to the right team member
- Auto-tag conversations by topic
- Escalate based on response time SLAs
- Create CRM records from email threads
- Generate team performance reports
- Draft responses based on templates
- Sync conversation data with analytics tools
Example Workflows
- 1
Auto-triage Front tickets
Time saved: 5 min/ticketPokee reads ticket content, identifies urgency and topic, sets appropriate fields, and routes to the most qualified available agent.
Prompt“When new tickets arrive in Front, analyze content and set priority, category, and route to the best agent”
- 2
SLA monitoring for Front
Time saved: 1 hour/dayPokee monitors SLA timers, identifies at-risk tickets, and sends proactive warnings to both the assigned agent and their manager.
Prompt“Track all Front tickets and alert the team 30 minutes before any SLA breach”
- 3
CSAT reporting from Front
Time saved: 1 hour/weekPokee aggregates satisfaction scores, identifies patterns, surfaces recurring issues, and generates actionable reports.
Prompt“Weekly, compile customer satisfaction data from Front and identify trends and improvement areas”
- 4
Knowledge base from Front resolutions
Time saved: 30 min/articlePokee identifies unique resolutions, drafts clear articles with context and steps, and queues them for review.
Prompt“When a ticket is resolved with a novel solution in Front, draft a knowledge base article from the resolution”
- 5
VIP escalation in Front
Time saved: Real-timePokee identifies VIP customers, monitors response times, and escalates with full context when SLAs are at risk.
Prompt“If a ticket from an enterprise customer in Front isn't responded to within 15 minutes, escalate immediately”
How It Works
- 1
Connect
Head to pokee.ai/authorizations and link your Front account with one click. Pokee connects via OAuth with access to your shared inboxes and conversation data.
- 2
Describe
Tell Pokee what you need in plain English. Example: "When a new conversation arrives in the Sales inbox, tag it by product and assign to the rep covering that territory."
- 3
Execute
Pokee monitors your Front inboxes, classifies conversations by content, applies tags and assignments, and drafts first responses - learning from your team's routing patterns.
Front vs Front Rules vs Pokee
| Feature | Front Rules | Zapier | Pokee AI |
|---|---|---|---|
| Setup time | Hours of configuration | 30-60 min per workflow | 30 seconds |
| Natural language | No | No | Yes |
| Multi-step logic | Limited | Extra cost per step | Unlimited |
| Error handling | Manual | Basic retry | AI-powered recovery |
| Maintenance | Breaks when things change | Needs manual updates | Self-adapting |
| Price | Varies | $20-600/mo per workflow | From $19.99/mo for everything |
FAQ
- How does Pokee connect to Front?
- Pokee connects to Front via secure one-click OAuth. No API keys needed, no developer setup. Just click 'Connect Front' in your Pokee workspace, authorize access, and you're ready to automate in seconds.
- Can Pokee handle complex Front workflows?
- Yes. Unlike simple trigger-action tools, Pokee understands multi-step processes. Describe what you want in plain English and Pokee executes the entire chain intelligently, handling exceptions and edge cases.
- Is my Front data secure with Pokee?
- Absolutely. Pokee is SOC 2 Type I certified with Type II audit in progress. Your Front credentials are encrypted, and Pokee uses OAuth tokens that you can revoke anytime. Enterprise plans offer on-premise deployment.
- How is Pokee different from Zapier for Front?
- Zapier requires manual trigger-action configuration for Front. Pokee uses AI - describe what you want in natural language and Pokee handles it. No workflow builders, no decision trees, no per-step pricing.
- What Front actions can Pokee perform?
- Pokee can perform any action available through Front's API. The difference is you don't need to know the API or build integrations. Just describe what you want in plain English.
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