Customer conversations on Messenger shouldn't sit unread while your team juggles other channels. Pokee connects via Facebook OAuth and automates message routing, responses, and CRM updates - keeping every conversation moving.
Pokee monitors Facebook Messenger for messages from your defined VIP list, extracts the content, and routes it to the right channels with context.
“When I receive a message in Facebook Messenger from a VIP contact, forward the content to #important in Slack and create a task in my project tool with the message context.”
Pokee identifies routine questions, pulls relevant answers from your knowledge base, and drafts contextual responses for your review.
“When I receive a question in Facebook Messenger that matches our FAQ topics, draft a response using our knowledge base. Show me for approval before sending.”
Pokee reviews your day's Facebook Messenger activity, categorizes conversations, identifies gaps, and delivers a structured end-of-day brief.
“Every evening at 6pm, summarize all Facebook Messenger conversations from today. Group by topic. Note any unanswered messages. Post to #daily-recap in Slack.”
Pokee detects action items in Facebook Messenger conversations and automatically creates tracked tasks in your project management tool.
“When a conversation in Facebook Messenger results in an action item, create a task in Asana with the context and assignee. Tag the relevant project.”
Head to pokee.ai/authorizations and link your Facebook Messenger via your Page account. Pokee connects through Facebook OAuth with messaging permissions.
Tell Pokee what you need in plain English. Example: "When a message arrives from a VIP contact, forward it to Slack immediately with context from their CRM record."
Pokee monitors incoming Messenger conversations, checks sender identity against your CRM, routes priority messages, and drafts replies - escalating complex questions to you.

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