Pokee Playbook
Support Ticket Triage
Design a support triage workflow with urgency rules, SLA risk, tracker fields, and reusable response templates.
Use cases
Support ops setup
Stand up a repeatable triage process so every ticket gets sorted by urgency and handled consistently.
SLA management
Define SLA risk levels and routing rules so high-priority and high-value tickets never slip.
Response template library
Start with reusable response templates your team can personalize instead of writing every reply from scratch.